Navigating Superbills: Your Guide to Understanding, Obtaining, and Submitting to Insurance


Welcome to Mosaic Way Counseling! We understand that managing the financial aspects of your therapy journey can be confusing, especially when it comes to insurance reimbursement. As a private therapy practice that doesn’t directly accept insurance, we provide our clients with a helpful tool known as a superbill. In this article, we’ll walk you through what a superbill is, how to obtain one from us, and what steps to take to submit it to your insurance for possible reimbursement.

What is a Superbill?

A superbill is essentially a detailed invoice or receipt for the services you receive at Mosaic Way Counseling. It includes important information that insurance companies require when processing claims, such as:

  • Your personal information (name, address, date of birth).
  • The therapist’s information (name, credentials).
  • Date and duration of each therapy session.
  • A list of services provided during each session.
  • Diagnostic codes (ICD-10 codes) for your specific mental health concerns.
  • The total cost of each session and any payments you’ve made.

A superbill plays a pivotal role in seeking insurance reimbursement, as it allows you to provide your insurance company with a clear record of the therapy services you’ve received.

Where Do I Get a Superbill?

At Mosaic Way Counseling, we are committed to assisting you in this process. To obtain a superbill:

  1. Monthly Distribution: We provide superbills to our clients at the end of each month via the client portal. Notices are typically sent via email on the 5th day of the month.
  2. Online Portal: Your online portal will have previous months’ superbills ready for download.
  3. Contact Us: If you haven’t received your superbill or have any questions about it, don’t hesitate to reach out to our administrative team. You can contact us via email or phone, and we’ll be more than happy to assist you.

What Do I Have to Do to Submit to My Insurance?

Submitting your superbill to your insurance company is a straightforward process:

  1. Contact Your Insurance Provider: Begin by contacting your insurance company. The contact information is usually found on your insurance card or the provider’s website. Inform them of your intention to submit a superbill for reimbursement.
  2. Inquire About Submission Requirements: Ask your insurance provider about their specific requirements for submitting a superbill. They may have a preferred method or specific forms to use.
  3. Gather Necessary Information: Ensure you have all the required information handy, including your superbill and any additional documents or forms specified by your insurance provider.
  4. Submit Your Claim: Follow your insurance company’s instructions for submitting your superbill. This may involve sending it via mail, uploading it through their online portal, or emailing it to a designated address.
  5. Keep Records: Make sure to keep copies of all documents you send to your insurance company for your records. This will be important for tracking your claim’s progress and resolving any issues that may arise.

Frequently Asked Questions

Q: Does Mosaic Way Counseling provide support in dealing with insurance companies?

A: While we don’t directly process insurance claims, our administrative team is available to answer your questions and provide guidance on how to navigate the reimbursement process.

Q: How long does it typically take to receive reimbursement from insurance?

A: The reimbursement timeline can vary significantly between insurance providers. It’s best to check with your insurance company for estimated processing times.


Navigating the world of insurance reimbursement can be a challenging task, but at Mosaic Way Counseling, we are here to support you every step of the way. If you have any questions or need assistance with your superbills, don’t hesitate to reach out to our team. Your well-being is our top priority, and we’re here to help you on your therapy journey.

Additional Resources

For more information on insurance reimbursement and mental health services, you can explore the following resources:

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